We will audit your entire sales system to help you improve sales and customer service performance.
A review of the sales team's skill. You can have your team do it on-line at any time and see their results benchmarked against others. You can do the check-up online right now.
Technical reps will improve their activity levels and competence. Topic areas include: - Time management
- Territory management
- Building trust & rapport
- Listening and asking skills
- Closing
- Expanding the relationship
- Managing the sales process
Store managers will expand their ability to manage using data, process and people: - Being hard on the process
- Using KPI to manage
- Coaching skills
- Setting standards
- The store audit
- Retail sales tips
- Retail sales mistakes
Store staff will focus on delivering significantly better service: - Standards
- Telephone skills
- Greeting the customer
- Listening and questioning skills
- Building trust and rapport
- Closing
- Complaint resolution
- Store management
Owners & managers will take a fresh look at their business (2 days): - The owners/managers audit
- The SWOT analysis
- Action Plans
- Using KPI to manage
- Coaching skills
- Setting standards
- The store audit
- Focus
At Louern we understand both B2B technical sales and retail store environments meaning we can customise our training to your needs. Each workshop is $5000 plus GST per day plus travel and accommodation expenses if necessary.
Power Selling - In-House customised program
This one-day program provides a series of interactive activities designed to help transfer sales skills efficiently. The role plays, quizzes, and other learning activities are all designed to create an environment similar to real world selling situations. The day will cover the entire sales process from lead generation through to customer follow up and account management. Below is a sample of the steps in this program
1 On-line Sales Check-up 31 key factors for B2B sales success with input by both sales representatives and General Manager
2 Clarify Objectives of Program Interview with General Manger to:
- set parameters for a successful sales team, including KPI’s.
- undertake SWOT analysis to clarify issues and objectives for the program
- review On-line benchmark and agree areas of focus during program
3 Customise Sales Development Program – Half Day Design half day sales development program with sales resource kit for participants. 4 Half Day Sales Development Program – at offsite venue - Lunch
- Deliver Sales Development Program
- Followed by drinks and dinner
An implicit objective is to motivate and focus the sales/service team. 5 Half Day Follow Up – in about 4 weeks from program This provides the opportunity for sales / service team to tell ‘war stories’ about their successes and failures and is designed to maintain momentum by reinforcing the positives and overcoming any obstacles that emerge. 6 Louern’s Support discussion board One year access to the Louern discussion board for support, inspiration and a community of sales people working in B2B.
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